Legal Protocol

Terms of
Service

By navigating the TruMix platform and acquiring our coffee products, you signify agreement to the following governing principles.

01. Core Agreement

This digital environment is curated and operated by Creston Corporation Pvt Ltd, trading under the registered hallmark TruMix.

The act of order placement serves as an unequivocal acceptance of these established criteria. We reserve the right to refine these parameters; continued engagement following such updates constitutes renewed consent.

02. Product Integrity

Our collection encompasses premium freeze-dried Arabica instant coffee in four signature flavours. While we ensure meticulous representation, slight nuances in aesthetic and experience may manifest between physical products and digital visuals.

All items acquired are designated for personal consumption. Unauthorised commercial redistribution is strictly prohibited.

03. Financial Protocol

Procurement occurs through this digital terminal or sanctioned partners. Financial entries are listed in INR and may be recalibrated without prior notification.

We facilitate secure transactions via PhonePe, UPI, and major banking networks. No critical financial data is retained within our servers. Orders are validated only upon successful verification of the financial transfer.

04. Transit & Logistics

We prioritise the timely dispatch of our coffee products. Delivery windows are subject to courier performance and regional variables. Circumstances beyond our control — including logistical failures or inaccurately provided coordinates — do not constitute a breach of service.

05. Returns & Recourse

Due to the perishable nature of our products, we cannot facilitate returns once the seal is compromised. Recourse is reserved for manifest damage or inaccuracies reported within 48 hours of receipt.

Refunds are initiated within 5–7 business days following review. For full details, consult our Refund Policy.

Jurisdiction

All engagement is governed by the statutes of India. Any disputes fall under the exclusive jurisdiction of the courts of West Bengal, India.

Grievances

Contact

crestoncpl@gmail.com

Mon–Sat · Response within 24h

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