Legal Protocol

Terms of
Service

By navigating the TruMix digital landscape and acquiring our botanical blends, you signify your agreement to the Following governing principles.

1. Core Agreement

This digital environment is curated and operated by Creston Corporation Pvt Ltd, trading under the registered hallmark TruMix.

The act of order placement serves as an unequivocal acceptance of these established criteria. We reserve the right to refine these parameters; continued engagement following such updates constitutes renewed consent.

2. Product Integrity

Our collection encompasses curated botanical infusions, premium caffeine blends, and artisanal heritage confections (Thekua). While we ensure meticulous representation, slight nuances in aesthetic and experience may manifest between physical artifacts and digital visuals.

All items acquired are designated for personal ritual and consumption. Unauthorized commercial redistribution is strictly prohibited.

3. Financial Protocol

Procurement occurs through this digital terminal or sanctioned partners. Financial entries are listed in INR and may be recalibrated without prior notification.

We facilitate secure transactions via PhonePe, UPI, and major banking networks. No critical financial data is retained within our private servers. Orders are validated only upon successful verification of the financial transfer.

4. Transit & Logistics

We prioritize the timely dispatch of our botanical artifacts. Delivery windows are subjective to courier performance and regional variables. Circumstances beyond our tactical control—including logistical failures or inaccurately provided coordinates—do not constitute a breach of service.

5. Returns & Recourse

Due to the living, perishable nature of our blends, we cannot facilitate returns once the sterile seal is compromised. Recourse is reserved for manifest damage or inaccuracies reported within 48 hours of receipt.

Refunds are initiated within 5-7 solar days following rigorous review. For exhaustive details, consult our specialized Resolutions Strategy.

Jurisdiction

All engagement is governed by the statutes of India. Any intractable disputes shall fall under the exclusive jurisdiction of the courts of West Bengal, India.

Grievances

Digital Correspondence

crestoncpl@gmail.com

Mon–Sat • Response within 24h

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